PATIENT POLICIES

Welcome to Khoo & Associates and thank you for choosing us to serve your cardiology, wellness and health care needs.

This website is designed to answer many of the questions that you may have prior to your first visit. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us at 1-505-248-1802. Our goal is to provide you and your family with the best medical care available and to develop and maintain a pleasant and long-lasting relationship with each of you.

APPOINTMENTS

If you would like to make an appointment with one of our physicians, please call our office at 1-505-248-1802.

Please arrive 15 to 20 minutes prior to your appointment time to allow for paperwork and registration. Please bring your driver’s license or photo ID, current insurance card, referral form if required, a list of any prescription currently taking or refills needed and a list of any questions you may have.

If you would like to ask us any questions prior to your appointment, please call our office and a member of our professional staff will be happy to assist you.

BILLING AND FINANCIAL POLICY

If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

BILLING INFORMATION

The financial policy set forth is to expect payment for your services at the time the services are rendered. Co-payments and balances due are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.

It is the patient’s responsibility to provide us with current insurance plan information prior to services being rendered in order for accurate billing of services to be filed. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.

CANCELLATION POLICY

Please call the office 24 hours in advance to cancel appointments, failure to do so could result in a fee of $25.00 (equivalent to the visit co-payment). Failing to do so could inconvenience the medical team and our other patients, therefore delaying our ability to deliver our special quality of care.

EMERGENCIES AND ON CALL

If you have an emergency, please call the office number which will be redirected to the answering service after hours. You can expect a call back within 30 minutes. If you cannot wait for a return call or have an emergency situation, please go to the nearest Hospital Emergency Department.

LAB AND TEST RESULTS

For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.

PRESCRIPTION REFILLS

Calls for prescriptions received in this office after 12:30 p.m. will be addressed the following day after 2:00 p.m. Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 p.m. Friday will be returned after 2:00 p.m. on following Monday.

PHYSICIAN AND SPECIALIST REFERRALS

Please call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital). We do not mail referrals to specialists. Please familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.

RECORDS RELEASE

Please contact our office for a records release form (Authorization of Use And Or Disclosure of Protected Health Information) to obtain your medical records from your previous family physician and any specialists you may be consulting.

We encourage you to ask as many questions as necessary until you are confident that you understand your heart condition, medications or procedures you may be considering.

In her practice as a top heart doctor in Albuquerque, Dr. Michelle Khoo wants you to be informed, comfortable and confident about your treatment plan.

Quality Healthcare is at the Heart of Everything We Do.

To schedule a consultation with Dr. Khoo call 1-505-248-1802 or click here to request an appointment online.

Khoo & Associates Cardiology and Wellness is a boutique Cardiovascular Health & Wellness practice that is focused on delivering outstanding, comprehensive and ethical cardiovascular care to patients in Albuquerque and the surrounding counties of Bernalillo, Sandoval, Torrance and Valencia in New Mexico.

Our experienced and dedicated team offers our patients the combined collective experience and knowledge necessary to ensure the highest level of patient care in two convenient office locations – Downtown Albuquerque and Rio Rancho.